MY – Customer Service Associate (India – Hindi speaker)
Respond to customer inquiries through various channels (calls, emails, live chat) in a timely and accurate manner. Conduct outbound calls and tele-sales […]
MY – Operation Associate (Mandarin Speaker)
Process daily operational requests from customers on a timely and accurate manner. Responsible in completing daily operational requests and working with respective […]
MY – Senior Desktop Support Engineer
Day-to-day user support; End user equipment support; Basic server and network equipment support; Inventory management; Monitoring queue and routing tickets; Documentation within […]
MY – Service Process Expert
Based on the user service journey, cluster and define user inbound scenarios, and develop service strategies from intelligent to manual for these […]
MY – User Experience Operation
Customer Experience Monitoring and Insight Analysis: Establish a service experience indicator system ， combine qualitative and quantitative analysis, and explore the root […]