Hong Kong

Position Overview

We are seeking an experienced Web3 Platform Token Operations Lead to design, execute, and optimize ecosystem strategies for our exchange-native token. The ideal candidate should have a proven track record in crypto exchange token operations, familiarity with DeFi/GameFi projects.

Key Responsibilities

Oversee the end-to-end ecosystem operations of the platform token, including tokenomics design, liquidity management, user growth, and partnership integration.
Drive token utility expansion by collaborating with internal teams and external projects to implement use cases (e.g., trading fee discounts, staking, governance).
Design and execute token-related campaigns (e.g., airdrops, staking rewards, community incentives) to boost holder engagement and brand visibility.
Monitor token market performance and on-chain data, analyze user behavior and competitive trends, and iterate operational strategies.
Explore collaboration opportunities with DeFi protocols and GameFi projects to innovate token utility scenarios.
Align cross-functional teams (Tech, Marketing, Business) to ensure token operations align with company goals.
Lead the operations team, set OKRs/KPIs, and ensure high-quality execution.

Preferred Qualifications

Technical background in blockchain or smart contract development.
Existing connections with DeFi protocols, GameFi communities, or exchange core user groups.
Proven success in driving token value growth (e.g., market cap increase, utility breakthroughs).

Requirements

3+ years of experience in crypto exchange token or blockchain native token operations, with hands-on involvement in token launches, ecosystem development, or deflationary model design.
Experience in DeFi/GameFi project operations, including liquidity mining, NFT economies, or DAO governance mechanisms.
Bilingual proficiency in Chinese and English (for global and regional collaboration), with exceptional cross-cultural communication skills.
Data-driven mindset, proficient in on-chain analytics tools (e.g., Dune Analytics, Nansen) and dashboard management.
Strong project management skills to orchestrate complex initiatives with multiple stakeholders.
Deep understanding of Web3 trends and a robust industry network.

Preferred Qualifications

Technical background in blockchain or smart contract development.
Existing connections with DeFi protocols, GameFi communities, or exchange core user groups.
Proven success in driving token value growth (e.g., market cap increase, utility breakthroughs).

About the Role

We are seeking an experienced Compensation & Benefits Lead to design, implement, and manage our total rewards programs in Hong Kong. The ideal candidate will bring expertise in compensation structuring, performance management, and incentive program design, coupled with strong project management skills. This role requires a strategic thinker who can align rewards strategies with business objectives while ensuring compliance in a complex regulatory environment.

Job Overview

Develop and execute competitive compensation frameworks, including salary benchmarking, job grading, and equity-based incentive programs.
Lead the design and implementation of performance evaluation systems linked to compensation outcomes.
Create innovative short-term and long-term incentive schemes to drive employee engagement and business performance.
Drive regional/global C&B projects including system implementations, M&A integrations, and process re-engineering.
Ensure adherence to Hong Kong labor ordinances, tax regulations, and statutory reporting requirements.
Utilize HRIS tool to conduct predictive modeling and ROI analysis.
Partner with regional HR teams, finance, and senior leadership to align rewards with organizational goals.
Oversee relationships with benefits providers, compensation survey partners
Develop clear guidelines and training programs to enhance workforce understanding of total rewards.

Requirements

Bachelor’s degree in Human Resources or related field
8+ years in C&B roles with 3+ years in leadership positions
Proven track record in job architecture design and performance-linked compensation
Advanced Excel modeling and HR analytics toolsExperience in HR consulting is highly advantageous
Project management certification (PMP/Prince2) preferred
Cantonese and English proficiency; Mandarin fluency is a plus.
Strategic mindset with operational execution capabilities
Strong business acumen and stakeholder influence skills
Adaptable to fast-paced, matrixed environments

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe 🌎

Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus 🚀

We are a product and people focused company who are passionate about growth, innovative technology, and collaboration 🙌🏼

Key Responsibilities:

Develop and implement company’s analysis plan and schedule
Represent the company to present at the investment seminar and road shows

Implement a clear roadmap, workflow, and timeline to manage analysis content and educational projects
Formulate and create trading educational material with the help of the marketing team
Create daily, weekly, and monthly trading analysis (on the market, news, economic and political events) and manage analysis section on the website
Manage and nurture the community groups, generate trading signals
Be under and coordinate with the marketing team to execute the educational plans and community managing
Possess knowledge of the global financial market and should be aware of the current trends and financial status of the world economy
Develop strong relationships and have regular dialogue with the sales force, traders, clients, and companies’ management
Other tasks delegated by the management

Requirements

3-6 years of financial markets & products research experience. Those with extensive CFDs coverage experience will have priority.

Candidates with less experience but with relevant business/financial/education/consulting experience will also be considered

Excellent modeling and accounting skills required
Hardworking, analytical, and an independent thinker
Understanding and experience of marketing technology tools including email, youtube, social media, and webinar software tools
Strong time management skills with the ability to juggle multiple tasks
Motivated to continue to learn and improve your technical skills and financial knowledge
An excellent understanding of trader mentality, requests, and habits
Attention to details and stronghold over maths and accounts
Fluent in Mandarin is a must

About Us

An award-winning Fintech organisation with a dedicated team of 500+ professionals across the globe. With more than 15 offices across the world, we are a people centric company which prides itself on being Product oriented for customer success. As we continue the journey of scaling up our business, we are passionate about expanding our multicultural and diverse workforce.

We can offer excellent opportunities to develop your career path and provide you with the tools and support to be successful in your journey with us.

Zeal group of companies (collectively Zeal Group) is a business portfolio comprising regulated financial institutions (trading as ZFX) and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology, with a presence in all major global locations.

What You’ll Be Doing

The Customer Service Product Lead will be responsible for developing and implementing product strategies for online customer service, AI-driven customer support, and innovative customer service solutions. This role requires a deep understanding of customer needs and the ability to leverage technology to enhance service delivery.

Product Design and Planning

Develop and oversee the strategy, roadmap, and iteration plans for customer service products, ensuring alignment with customer needs and market trends.
Design comprehensive product solutions that incorporate online customer service, AI support, and innovative service features.
Ensure product design includes a variety of functionalities to improve user engagement and satisfaction.

Market Analysis and User Insights

Conduct market research to analyze customer needs and competitive landscapes, supporting informed product decisions.
Utilize data analysis tools to monitor product performance and customer satisfaction, suggesting improvements based on insights.

User Experience and Operational Efficiency

Responsible for the overall user experience of customer service products, ensuring they are intuitive, efficient, and effective.
Optimize operational processes for customer service solutions, covering all aspects from user acquisition to service resolution.

Collaboration with Development Team for Product Delivery

Work closely with the technical team to ensure the timely delivery of customer service products based on market demands.
Coordinate with the development team throughout the product lifecycle to address technical challenges and adapt to changing requirements.

Requirements

What you’ll need

Over 5 years of product management experience, focusing on customer service solutions and technologies.
Proven track record in developing and implementing online and AI-driven customer service products.
Must be familiar with online customer service platforms and AI customer support tools.
Strong background in customer experience design, with the ability to create solutions that enhance user satisfaction.
Excellent grasp of product design principles, including user experience, features, and system architecture.
Strong project management skills to oversee the entire product development process from concept to launch.
Proficient in Chinese and English, with excellent written and verbal communication skills.
Innovative thinker capable of identifying market opportunities and proposing effective customer service solutions.
Ability to work in a fast-paced, collaborative environment and adapt to changing market and business needs.

About Us

We can offer excellent opportunities to develop your career path and provide you with the tools and support to be successful in your journey with us.

What You’ll Be Doing

The Investment Product Owner will be responsible for developing and implementing product strategies related to financial investment products, ensuring these products meet market demands and remain competitive to drive user growth and business development, particularly in the areas of Copy Trading, Multi-Account Management (MAM), and structured investment products.

Product Design and Planning

Develop and oversee the strategy, roadmap, and iteration plans for investment products, specifically Copy Trading, MAM, and structured investment products.
Design comprehensive product solutions, including product features, user experience, and interface design.
Uncover and design the core operational logic of financial products.
Ensure product design encompasses a diverse range of features and functionalities to enhance market competitiveness.

Market Analysis and User Insights

Conduct market research to analyze user needs and competitive landscapes to support product decisions.
Utilize data analysis tools to monitor the performance of investment products and suggest optimizations.

User Experience and Operational Efficiency

Responsible for the overall user experience of investment products, ensuring they are intuitive, efficient, and secure.
Optimize operational processes for investment products, covering all aspects from user acquisition to conversion.

Collaboration with Development Team for Product Delivery

Work closely with the technical team based on market demands to ensure timely delivery of investment products.

Coordinate with the development team throughout the product lifecycle to address technical challenges and changes in requirements.

Closely Collaborate with the Trading and Algorithm Teams

Be responsible for the conceptual design of the core logic of investment products, able to clearly and accurately describe specific logical requirements, and deliver them clearly to the trading and algorithm teams for in-depth design of the solutions, then tracking the assessment results of profit and risk.

Under the premise of ensuring the commercial objectives of the product are achieved, refine the user experience during the product holding period, and be responsible for the holding experience of the end-users.

Requirements

What you’ll need

Over 5 years of product management experience, with at least 3 years in financial investment product management, especially in Copy Trading, MAM, and structured investment products.

Proven track record in successfully developing and implementing financial investment products, particularly in user acquisition and market promotion.

In-depth understanding of financial markets and investment products, including Copy Trading, MAM, structured investment products, and other financial investment tools.
Strong grasp of product design principles, encompassing user experience, features, and system architecture.
Excellent project management skills to oversee the entire product development process from concept to launch.

Ability to independently design solutions, deliver high-fidelity product prototypes, ensure that the solution is compatible with our current system, and help the company achieve the required business objectives. Additionally, one must be able to skillfully switch to a beginner’s perspective, simplify and refine the user experience process, allowing users to start using the product effortlessly.

Aesthetic judgment is needed for the product’s appearance and experience. One must be able to judge whether the product’s design style and user experience are most suitable for different scenarios and business needs and be able to collaborate deeply with UI designers.

A basic understanding of finance is required, including the logic and process of asset pricing, and the mastery of fundamental risk quantification theories. The ability to use tools like Excel to design the logical prototype of the product is necessary. Knowledge of Python, DolphinDB, or other quantitative analysis tools would be a plus.

Proficient in English and Chinese, with excellent written and verbal communication skills.

Innovative thinker capable of identifying market opportunities and proposing effective product solutions.

Ability to work in a fast-paced, collaborative environment and adapt to changing market and business needs.

About Us

We can offer excellent opportunities to develop your career path and provide you with the tools and support to be successful in your journey with us.

What You’ll Be Doing

The IB Rebate Product Owner will be responsible for leading the development and management of rebate products related to partners, ensuring that these products meet global user needs and remain competitive in the market.

Product Design and Planning

Develop and oversee the product strategy, roadmap, and iteration plans for IB rebate products.
Design comprehensive product solutions, including collaboration processes, user experience, features, and system design.
Ensure product design encompasses a wide range of partner services, such as rebate calculations, payment processes, and settlement management.

Global Multi-Tier Partner Product Design

Responsible for designing IB rebate products for multiple countries, regions, and varying regulatory requirements.
Integrate various partner systems and solutions, including commission structures, incentive mechanisms, and other innovative collaboration methods.

User Experience and Operational Efficiency

Oversee the overall user experience of IB rebate products, ensuring they are intuitive, efficient, and secure.
Optimize product operational efficiency, covering all aspects from partner registration processes to commission settlements.

Collaboration with Development Teams for Product Delivery

Work closely with development teams based on market, company, and business needs.
Ensure timely delivery of competitive IB rebate products or systems, coordinating with the development team throughout the product lifecycle to address any technical challenges or requirement changes

Requirements

What you’ll need

Over 5 years of experience as a fintech product manager, with at least 3 years related to IB rebate or partnership management. Experience with exchanges, securities derivatives trading platforms, or similar platforms is preferred.

A proven track record in successfully developing and implementing IB rebate systems, particularly in commission calculations and payment channels.

In-depth understanding of the IB rebate and partnership field, including various commission structures and relevant regulatory requirements.

Strong grasp of product design principles, covering user experience, features, and system architecture.

Excellent project management skills, capable of overseeing the entire product development process from concept to release.

Chinese and English as the working language, with excellent written and verbal communication skills.

Sincere, open, humble, and possessing a strong drive for progress.

Able to work in a fast-paced, collaborative environment and adapt to the ever-changing market and business needs.

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