Hong Kong

About the job

Zeal Group is an award-winning FinTech organisation offering a variety of products. Established in 2017, we have rapidly expanded to a team of over 700 employees globally 🌎

With our headquarters in London and offices around Europe, Asia, North & South Africa, Middle East, and South America, we take pride in our Technology hub located in Cyprus 🚀

At Zeal, we are dedicated to fostering a product-centric and people-oriented culture, driven by our passion for growth, technological innovation, and collaboration 🙌🏼

Job Summary:
We are seeking a data-driven Global Head of Sales Performance to optimize our worldwide sales force effectiveness. This role will be pivotal in analyzing sales metrics, implementing CRM best practices, and driving operational efficiency across global sales teams. The ideal candidate possesses strong analytical capabilities, CRM expertise, and a proven track record in sales force productivity improvement.

Key Responsibilities:

  1. Performance Management:
    • Develop and monitor KPIs for global sales teams across multiple regions
    • Implement performance dashboards and quarterly review mechanisms
    • Design incentive programs aligned with business objectives
  2. Sales Data Analysis:
    • Conduct deep-dive analysis on pipeline conversion rates, win/loss trends, and territory performance
    • Build predictive models to forecast sales outcomes and identify improvement opportunities
    • Translate complex data insights into actionable strategies
  3. CRM Optimization:
    • Administer and enhance CRM System adoption across countries
    • Standardize CRM workflows and ensure data integrity for global reporting
    • Lead CRM training initiatives for new hires and existing teams
  4. Process Efficiency:
    • Identify and eliminate bottlenecks in sales workflows through automation
    • Reduce administrative workload by 30%+ through tool optimization
    • Collaborate with Sales Enablement to streamline deal execution processes
  5. Cross-functional Leadership:
    • Partner with Regional Sales Directors to implement best practices
    • Work with Finance on quota setting and compensation planning
    • Interface with IT on system integrations and data architecture

Requirements

  • Bachelor’s degree in Business, Finance, or related field (MBA preferred)
  • 8+ years experience in sales operations/performance management (global scope preferred)
  • Expert proficiency in:
    • Data visualization tools (Tableau/Power BI)
    • CRM systems (Salesforce certified preferred)
    • Advanced Excel/Google Sheets (pivot tables, macros, modeling)
  • Demonstrated success in improving sales team productivity (provide metrics)
  • Fluent in English and Chinese with exceptional presentation skills

Position Overview

We are seeking an experienced Web3 Platform Token Operations Lead to design, execute, and optimize ecosystem strategies for our exchange-native token. The ideal candidate should have a proven track record in crypto exchange token operations, familiarity with DeFi/GameFi projects.

Key Responsibilities

  1. Oversee the end-to-end ecosystem operations of the platform token, including tokenomics design, liquidity management, user growth, and partnership integration.
  2. Drive token utility expansion by collaborating with internal teams and external projects to implement use cases (e.g., trading fee discounts, staking, governance).
  3. Design and execute token-related campaigns (e.g., airdrops, staking rewards, community incentives) to boost holder engagement and brand visibility.
  4. Monitor token market performance and on-chain data, analyze user behavior and competitive trends, and iterate operational strategies.
  5. Explore collaboration opportunities with DeFi protocols and GameFi projects to innovate token utility scenarios.
  6. Align cross-functional teams (Tech, Marketing, Business) to ensure token operations align with company goals.
  7. Lead the operations team, set OKRs/KPIs, and ensure high-quality execution.

Preferred Qualifications

  • Technical background in blockchain or smart contract development.
  • Existing connections with DeFi protocols, GameFi communities, or exchange core user groups.
  • Proven success in driving token value growth (e.g., market cap increase, utility breakthroughs).

Requirements

  1. 3+ years of experience in crypto exchange token or blockchain native token operations, with hands-on involvement in token launches, ecosystem development, or deflationary model design.
  2. Experience in DeFi/GameFi project operations, including liquidity mining, NFT economies, or DAO governance mechanisms.
  3. Bilingual proficiency in Chinese and English (for global and regional collaboration), with exceptional cross-cultural communication skills.
  4. Data-driven mindset, proficient in on-chain analytics tools (e.g., Dune Analytics, Nansen) and dashboard management.
  5. Strong project management skills to orchestrate complex initiatives with multiple stakeholders.
  6. Deep understanding of Web3 trends and a robust industry network.

Preferred Qualifications

  • Technical background in blockchain or smart contract development.
  • Existing connections with DeFi protocols, GameFi communities, or exchange core user groups.
  • Proven success in driving token value growth (e.g., market cap increase, utility breakthroughs).

About the Role

We are seeking an experienced Compensation & Benefits Lead to design, implement, and manage our total rewards programs. The ideal candidate will bring expertise in compensation structuring, performance management, and incentive program design, coupled with strong project management skills. This role requires a strategic thinker who can align rewards strategies with business objectives while ensuring compliance in a complex regulatory environment.

Job Overview 

  • Develop and execute competitive compensation frameworks, including salary benchmarking, job grading, and equity-based incentive programs.
  • Lead the design and implementation of performance evaluation systems linked to compensation outcomes.
  • Create innovative short-term and long-term incentive schemes to drive employee engagement and business performance.
  • Drive regional/global C&B projects including system implementations, M&A integrations, and process re-engineering.
  • Ensure adherence to Hong Kong labor ordinances, tax regulations, and statutory reporting requirements.
  • Utilize HRIS tool to conduct predictive modeling and ROI analysis.
  • Partner with regional HR teams, finance, and senior leadership to align rewards with organizational goals.
  • Oversee relationships with benefits providers, compensation survey partners
  • Develop clear guidelines and training programs to enhance workforce understanding of total rewards.

Requirements

  • Bachelor’s degree in Human Resources or related field
  • 8+ years in C&B roles with 3+ years in leadership positions
  • Proven track record in job architecture design and performance-linked compensation
  • Advanced Excel modeling and HR analytics tools
  • Experience in HR consulting is highly advantageous
  • Project management certification (PMP/Prince2) preferred
  • Cantonese and English proficiency; Mandarin fluency is a plus.
  • Strategic mindset with operational execution capabilities
  • Strong business acumen and stakeholder influence skills
  • Adaptable to fast-paced, matrixed environments

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe 🌎

Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus 🚀

We are a product and people focused company who are passionate about growth, innovative technology, and collaboration 🙌🏼

What you’ll be doing:

  • Create and implement plans to develop potential clients and retain important customers & IB partners
  • Actively acquire new customers by following the thorough business development cycle with clients
  • Analyse financial information by conducting analytic and strategic research to generate sales plans and marketing materials
  • Provide high quality customer service to our new and existing clients to develop strong connections and pipelines
  • Ensure the timely and successful delivery of our service to meet client needs and expectations
  • Build and maintain strong client relationships by proactively provide market insights
  • Collaborate with the Marketing team to identify opportunities in growth areas

Requirements

What you’ll need:

  • Minimum 3 years of working experience in sales and/or business development for FOREX / Financial industry
  • Excellent verbal and written communication skills
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Ability to act with integrity and professionalism
  • Proficient with Microsoft Office Suite or related software

Benefits

  • Will be shared during interview
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